In less than six months, a skilled nursing provider in the Pacific Northwest cut hospital readmissions by 60%, and its director of data analytics credits a novel pilot partnership with a growing software provider.
Starting in May, the Milwaukie, Ore.-based Marquis Companies rolled out Collective Medical software at three facilities in Oregon; at the time, the buildings had a combined average readmission rate as high at 19% in certain months. Once training was complete in June, that number had fallen to 15.9%, and as of the end of October, the trio reported an average readmission rate of 6.3%, for an overall drop of more than 60%.
The collaboration helped Marquis — which also owns the consulting and therapy firm Consonus — solve what director of data analytics Anthony Laflen described as the “fundamental flaw” inherent in most electronic health record (EHR) systems.
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