We need help that goes beyond rehab to make sure our facility is working on continuous improvement and preparing for the future.

Consonus can provide you with consulting to improve patient and survey outcomes, quality indicators, and 5-Star ratings in order to engage in collaborative agreements and gain market share.

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We were invited to join an ACO but didn't have the internal resources to improve our systems. Consonus Consulting helped us implement disease management protocols, establish clinical pathways, a QAPI process and audited our LN and RN competency. We were thrilled with the expertise and the result. We were accepted into the ACO, thanks team! - Seattle Based Facility


Patti Garibaldi grew up appreciating the elderly—the positive influence they had on her life. She's always had compassion for the challenges of aging, and has devoted virtually her entire professional life to long-term care. Now as Director of Clinical Consulting for Consonus Healthcare, this self-described "science geek" is one of the profession's foremost experts.

Anthony Laflen

Anthony Laflen has a knack for analyzing and transforming data into something accessible and indispensable, a vital tool for making timely corporate decisions and improving quality and service. As Director of Consulting & Data Analytics, he applies his statistical background and skills to helping facilities capture market share and demonstrate an ability to meet pay-for-performance measures.

Tina Worthey

As Strategic Account Manager, Tina conducts annual customer business reviews, consults on census development and looks for new opportunities to connect clients with Consonus’ wide-ranging consulting services. Not only does she offer more than 25 years of health care operations, billing and technology expertise, but she brings the heart of a patient advocate to every interaction.


Quality Indicator Management


Out of Standard Quality Indicator Scores placed facilities at risk for potential negative survey outcomes.

THE Plan

Consonus Consultants

  • Offer technical guidelines

  • Teach MDS process management

  • Review CASPER Reports

  • Review Clinical Records

  • Establish measurement and outcomes processes

THE Results

Consonus customers were able to

  • Reduce potential negative survey outcomes by reducing Quality Measure percentages through systems management

  • Have specific talking points surrounding their Nursing Home Compare reports when touring potential clients

  • Enhance programs specific to the reduction of Quality Indicator outcomes

  • Experience a reduction in psychotropic medication utilization

    A facility in the Portland, OR metro area saw a 28% reduction in antipsychotic use in one quarter by implementing a psychotropic drug regime review system.

  • Address pain management interventions to improve resident pain outcomes

    A facility in Northern CA was able to reduce their pain Quality indicator to below 75% for long stay residents and prevent survey citations.

  • Reduce their incidence of pressure ulcers through wound management and education programs

    A facility in Portland, OR decreased in house pressure ulcers from 11% to 3.7% in 30 days.

  • Increase revenue through accurate MDS item set coding regarding late loss ADL’s

    An initial 30 day focus chart review identified 7 miscoded records. ADL index coding training for future accuracy resulted in an average financial gain of $1288 per patient.

  • Increase their bonus potential relating to the California QASP project

5-Star Management Training


Facilities needed to improve their 5-Star rating results for survey management, ACO review and contracting and census development.

THE Plan

Consonus Consultants

  • Teach modules on understanding the 5-Star program

  • Educate on QM/QI accuracy and triggers

  • Establish routine Clinical review systems

  • Conduct thorough audits to include: Annual survey results Complaint Survey outcomes Staffing Reports Quality Indicator/CASPER reports

  • MDS Nurse training on incident and fall investigation and prevention programs

  • Collaborate with DON to complete a framework review of each position’s task allotment and redevelop staff task assignments

THE Results

Consonus customers were able to

  • Improve staffing models

  • Improve survey results

    A facility in Washington made it through the survey process with no level G citations.

  • Reduce Falls

    A facility in Washington reduced evening shift falls from 30 to 7 per month.

  • Get acceptance into ACO

    A facility in Seattle, WA was accepted into an ACO, thereby increasing their market share.

  • Improve Quality Assurance and Process Improvement Programs

    A facility in Oregon reduced increase in ADL help from 86% to 70% by assisting in revising the facility restorative programming.

Annual Survey Preparation


Facilities had a history of high scope and severity surveys.

THE Plan

Consonus Consultants

  • Conduct Complete IDT review

  • Systems Training and Management Components of Plan of Correction Action Plan of Correction Policy and Procedure evaluation and development

  • Medication Management Review Medication Pass Narcotic destruction/Diversion Education Drug Storage Psychotropic drug management

  • Other 2567 review/support Post survey support Survey Dispute Resolution Coaching

THE Results

Consonus customers were able to

  • Remove Level G citations from a complaint survey through informal dispute resolution with the Department of Public Health

    A facility in Northern CA was able to remove a double G citation, resulting in an average savings of $12,400 until re-survey and maintained their CNA training program, integral to recruitment and staff development.

  • Remove language from the final 2567 that was not validated through informal dispute resolution

    Through chart review, a facility in CA was able to provide the State with Data that removed inaccurate language from the facilities 2567 survey results.

  • See improvements on annual survey outcomes

    Facilities in OR and CA did not receive any citations in the areas that mock survey discovered secondary to clinical consulting system support.

  • See improvements of 5 Star rating results

  • Receive ACO Contract acceptance

Rehospitalization Reduction Training


High Rehospitalization rate over the National Average puts facilities at risk for penalties and decreased market share.

THE Plan

Consonus Consultants

  • Implement QAPI and Root Cause Analysis process

  • Evaluate resident clinical data and QI analysis in 7 key areas

  • Dissect data to determine the “why’s”

  • Brainstorm solutions in 7 key areas

  • Implement Plan, Do, Study, Act (PDSA) solution

  • Collaborate with Nurse Practitioner Group

THE Results

Consonus customers were able to

  • Reduce Rehospitalization rates

    Reduce Rehospitalization rates from 15.4% to 3.6% over four month time period in a Portland, OR facility

  • Improve Systems

  • Avoid potential fees associated with high Rehospitalization rates